We hope you don’t have any issues but just in case you do – Here are our complaints policy!
Please contact us via message or by phoning the clinic 0141 886 1000 or 0141 886 6000 if you have any issues regarding your treatments or service!
Complaints Policy
- Patients are encouraged to provide suggestions, compliments, concerns and complaints and we offer a range of ways to do it.
- Patients are encouraged to discuss any concerns about treatment and service with their treating clinician ( or alternate ), or they can complete our feedback form.
- Clinicians and staff can also use the feedback form to record any concerns and complaints about quality of service or care to customers.
- All complainants are treated with respect, sensitivity and confidentiality.
- All complaints are handled without prejudice or assumptions about how minor or serious they are. The emphasis is on resolving the problem.
- Patients and staff can make complaints on a confidential basis or anonymously if they wish, and be assured that their identity will be protected.
- Patients, clinicians and staff will not to be discriminated against or suffer any unjust adverse consequences as a result of making a complaint about standards of care and service.
- Patients have the right to complain to the healthcare regulator at anytime.
- Healthcare Improvement Scotland, Gyle Square, 1 South Gyle Crescent, Edinburgh EH12 9EB - complaints@hcis.net - 0131 623 4342